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Terms & Conditions — SMS Communications

Sapphire Home Buyers LLC

Last Updated: June, 2026

1. Agreement to Terms

By providing your mobile phone number to Sapphire Home Buyers LLC and opting in to receive SMS/text message communications, you agree to these Terms & Conditions. Please read them carefully before consenting to receive text messages from us.

2. Program Description

Sapphire Home Buyers LLC operates an SMS messaging program to communicate with individuals who have expressed interest in selling their property or who are existing clients in a transaction with us.

By opting in, you consent to receive text messages from Sapphire Home Buyers LLC that may include, but are not limited to:

  • Home Buying Inquiries: Initial responses to your inquiry about selling your property, including requests for property details and next steps.
  • Property Offers: Notifications regarding a cash offer or updated offer on your home.
  • Transaction & Account Updates: Status updates related to your home sale, closing timelines, document requests, and other transaction milestones.
  • Customer Support: Responses to questions, support requests, or follow-up communications initiated by you.
  • General Communications: Any other information directly related to your home sale that Sapphire Home Buyers LLC reasonably determines to be relevant to your inquiry or transaction.

All messages sent are strictly related to the services of Sapphire Home Buyers LLC and will not contain third-party marketing or promotional content.

3. How to Opt In

You may opt in to receive SMS messages from Sapphire Home Buyers LLC through one or more of the following methods:

  • Submitting a web form on our website that includes SMS consent language.
  • Texting a designated keyword to our assigned messaging number.
  • Verbally or in writing providing express written consent during an interaction with our team.

By opting in through any of these methods, you certify that:

  • You are the account holder or have the account holder's permission to use the provided mobile number.
  • You are 18 years of age or older.
  • You agree to receive SMS messages from Sapphire Home Buyers LLC as described in these Terms.

4. Message Frequency

Message frequency varies based on your level of interaction with Sapphire Home Buyers LLC and the current stage of your home sale inquiry or transaction.

You will not receive more than 4 (four) SMS messages per calendar month from Sapphire Home Buyers LLC under normal program operations.

Actual message volume may be lower depending on your engagement. Increased frequency may occur only if you initiate additional conversations or requests.

5. Message & Data Rates

Standard Carrier Rates

Message and data rates may apply.

Standard messaging and data rates charged by your mobile carrier will apply to all SMS messages sent and received. Sapphire Home Buyers LLC is not responsible for any charges incurred by your wireless carrier in connection with your participation in this SMS program.

Please contact your mobile carrier if you have questions about your messaging plan or applicable charges.

6. Carrier Liability Disclaimer

Delivery Disclaimer

Mobile carriers are not liable for delayed or undelivered messages.

Delivery of SMS messages is subject to effective transmission by your mobile carrier. Sapphire Home Buyers LLC and participating carriers, including but not limited to AT&T, T-Mobile, Verizon, and others, are not liable for delayed or undelivered messages resulting from factors outside of our reasonable control, including but not limited to: network outages, system failures, or carrier routing issues.

7. How to Opt Out (STOP)

You may cancel your enrollment in the Sapphire Home Buyers LLC SMS program at any time by using any of the following methods:

  • Reply STOP to any text message received from us.
  • Contact us directly via email or phone and request to be removed from SMS communications.

Upon receiving your STOP request, you will receive one (1) final confirmation text message acknowledging that you have been successfully unsubscribed and will receive no further messages. After this confirmation, no additional SMS messages will be sent to your number unless you voluntarily opt back in.

Your opt-out request will be processed promptly. If you continue to receive messages after submitting an opt-out, please contact us directly using the information in Section 12.

8. How to Get Help (HELP)

If you need assistance with the SMS program at any time, you have the following options:

  • Reply HELP to any text message received from us for immediate program information and support contact details.
  • Email us at: [email protected]
  • Call us at: (984) 315-3346

Our team is available to assist you with any questions, concerns, or issues related to our SMS communications.

9. Privacy & Data Use

Your mobile phone number and SMS consent data are governed by our Privacy Policy, which is incorporated herein by reference. As stated in our Privacy Policy:

Strict Non-Sharing Commitment

Sapphire Home Buyers LLC will NEVER share, sell, rent, or lease your mobile number or SMS opt-in information with any third party, affiliate, or partner for marketing or promotional purposes.

Your information is used solely for direct communication between you and Sapphire Home Buyers LLC related to your home sale inquiry or transaction.

10. Supported Carriers

This SMS program is supported by major U.S. wireless carriers, including but not limited to AT&T, T-Mobile, Verizon, Sprint, Boost Mobile, U.S. Cellular, and MetroPCS. Service may not be available on all carriers. Sapphire Home Buyers LLC is not responsible for carrier-related limitations.

11. Modifications to These Terms

Sapphire Home Buyers LLC reserves the right to modify these Terms & Conditions at any time. Any changes will be posted on our website with an updated effective date. Continued participation in the SMS program after such changes constitutes your acceptance of the revised terms.

12. Contact Information

For any questions or concerns regarding these Terms & Conditions or our SMS program, please contact:

Sapphire Home Buyers LLC
Address
4030 Wake Forest Road, STE 349
Raleigh, NC 27609
Email
[email protected]
Phone
(984) 315-3346
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